We provide the following services for the new and existing users of Yaskawa products :
We have engineers available for contact 24 Hours a day, 365 Days a year. Our target is to solve any trouble on the equipment within 3hrs upon the first point of contact. When necessary, we dispatch engineers on-site together with the replacement parts. We take care thousands of Yaskawa products in customers across Indonesia and handle an average of 1000+ requests annually (Troubleshooting, Repair, & Renewal Services).
Various Maintenance package options to suit the customer’s budget, such as :
We provide various types of training to customers using our product, such as :
We keep critical spare parts in our office, such as :
We have regional offices in Singapore, Thailand & Malaysia for spare part support and Global Parts Centre in Japan for emergency part dispatch. Especially for Robots, we also have a Lifetime Service initiative that guarantees spare parts & services available for as long as the robots are in use by the customer.